Shipping policy

Welcome to Tidalbay! We are committed to providing a smooth and reliable delivery experience for all our customers.

This shipping policy applies to orders across our supported regions. To ensure safe and timely delivery, we work with trusted logistics partners.

Delivery Time

Processing Time:
Orders are prepared within 1 business day (Monday–Friday).

Shipping Time:
Delivery typically takes 2–6 business days (Monday–Friday) depending on your location.

Order Cut-Off Time

Monday to Friday: 5:00 PM (AEST)
Orders placed after this time will be processed the next business day.

Shipping Fees

We offer free shipping on all orders — no minimum purchase required.

Tracking Information

A tracking update will be provided once your order has been shipped, allowing you to monitor its progress.

Returns and Exchanges

You may request a return or exchange within 30 days of receiving your order. Items must be unused and in original condition.

Tidalbay — Your Everyday Home, Elevated.