Frequently asked questions
What is the return policy?
We strive for 100% customer satisfaction. If you're not happy with your order, we will try to find a solution. You can always return within 30 days upon delivery. Make sure to reach out via our contact form to initiate a return.
When will I get my order?
We will work quickly to ship your order as soon as possible. Usually it takes between 2-6 days depending on your location.
How much does shipping cost?
Shipping is free in the entire country!
Where is your warehouse located?
Our warehouse is located on 1 Aristida Close, Kemps Creek, NSW, 2178. Please note: this is not a visiting address.
Can I track my order?
Absolutely. Once your order has been dispatched, you’ll receive a tracking number to follow your delivery.
What if my item arrives damaged?
If your order arrives damaged or faulty, contact us within 48 hours of delivery and our team will help resolve the issue as quickly as possible!
How can I contact customer support?
The fastest way is via WhatsApp on +61 488 852 835. You can also send us an email on info@tidalbay.com.au. Please include your ordernumber so we can help you the fastest!